Guest damage is a matter between the host and the guest, typically resolved through the booking platform's damage protection or the security deposit — not the cleaning company. Tampa STR Cleaning's role during a turnover is to spot and document damage before the next guest checks in, so the host can file a claim quickly.
What does Tampa STR Cleaning actually do if damage turns up?
The turnover crew isn't the party that adjudicates guest damage — that's between the host and the guest, usually through the booking platform's protection program or a security deposit. What the crew can do is catch it early: broken items, stains, or missing inventory get flagged during the clean, before the next guest checks in, so the host has time to file a claim rather than discovering it days later.
That documentation step happens inside the same visit — there's no separate inspection appointment.
Does this change who's responsible for the cleaning itself?
No. A damaged unit still needs to be turned over on the same schedule — Monday through Saturday, 9 a.m. to 6 p.m. — and cleaning around the damage, rather than repairing it, is what keeps the next check-in on track while the host handles the claim separately.
What should a host do before the next guest arrives?
Get photos and a written note of what the crew found, and pass them to the booking platform or deposit process as soon as possible. Reporting close to checkout — while the unit is still in the state the crew found it — gives a claim the best chance of holding up.
Does Tampa STR Cleaning pay for guest damage?
No. Damage claims run between the host and the guest, typically through the booking platform's protection program or a security deposit — not through the cleaning company.
Will the crew fix damage during the turnover?
The crew cleans around it and flags it; repairs are a separate job from the turnover clean. If a fix needs to happen before the next check-in, it gets scheduled apart from the standard clean.
How fast will I know if something's damaged?
As soon as the crew is on-site. Turnovers happen inside Tampa STR Cleaning's Monday–Saturday, 9 a.m.–6 p.m. hours, so damage found during a clean gets flagged the same day, well before the next guest's check-in.
Does this apply across all the areas you serve?
Yes — the same reporting approach applies across all 8 service areas Tampa STR Cleaning covers, run out of its base at 611 W Bay St, Tampa, FL.